1. Introduction
Welcome to https://harvestos.io/ (the "Website"). Creator Harvest (Pty) Ltd, registration number 2022/580070/07 ("we", "us", "our"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and disclose your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") of the Republic of South Africa.
By using our Website, you consent to the data practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Information You Provide to Us: This includes information you voluntarily provide when you fill out a contact form, register for an account, make a purchase, or communicate with us. This may include your name, surname, email address, phone number, physical address, and payment information.
- Information We Collect Automatically: When you visit our Website, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, and information about the pages you visit. This data is collected using cookies and similar tracking technologies.
3. How We Use Your Information
We process your personal information for the following purposes:
- To provide and maintain our services.
- To process transactions and send you related information, including purchase confirmations and invoices.
- To respond to your comments, questions, and requests, and to provide customer service.
- To communicate with you about products, services, offers, and promotions that may be of interest to you (you may opt-out of marketing communications at any time).
- To monitor and analyse trends, usage, and activities in connection with our Website and services.
4. Sharing and Disclosure of Information
We will not sell your personal information to third parties. We may disclose your information to:
- Service Providers: Third-party vendors and other service providers who perform services on our behalf, such as payment processing (e.g., PayFast, Yoco), website hosting, and email delivery.
- Legal Compliance: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the Website or the public.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
5. Data Security
We implement reasonable and appropriate technical and organisational security measures to protect the personal information we process from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.
6. Your Rights under POPIA
As a data subject in South Africa, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction or deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa if you believe we are processing your information unlawfully.
To exercise any of these rights, please contact us.
7. Cookies
Our Website uses "cookies" to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Company Name: Creator Harvest (Pty) LtdEmail: info@harvestos.ioAddress: 45 Durham Street, Fairmount, JohannesburgPhone: +27824470991